Apple Certified Support Professional (ACSP) certification is for you. Formerly named Apple Certified Help Desk Specialist (ACHDS), ACSP certification is new for Mac OS X v10.5 Leopard. ACSP verifies an understanding of Mac OS X core functionality and an ability to configure key services, perform basic troubleshooting, and assist end users with essential Mac OS X capabilities. This certification addresses the technical skills needed by a Mac OS X specialist who works as a support professional or otherwise assists Mac OS X users with technical issues.
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