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EX0-102
Dec 31, 2007 | MOF
Microsoft Operations Framework
EX0-103
May 20, 2008 | ISOIEC 20000
ISO/IEC 20000 Foundation
EX0-101
Dec 31, 2007 | ITIL2
ITIL Foundation v.3
ISO/IEC 20000
ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This will create a significant competitive advantage, since clients demand high quality of IT Services. These organizations need IT-professionals who are certified for ISO/IEC 20000.
EX0-103: ISO/IEC 20000 Foundation
| 40 question(s) | 1811 download(s)
ISO/IEC 20000 Foundation Exam cover the topics like Understanding the definitions and principles of service quality management.
